Webconnect enables a dynamically use HP OpenView IT Service Manager through industry-standard WWW interfaces
from anywhere in the world. TMnet Support uses Webconnect for it's day to day operations.This manual is intended as a
guide on how to use Webconnect.

http://202.188.100.238:4444/webconnect/owa/w3index. When you first access it, the following screen is displayed.
You have to logon. automaticaly by your username.

Specialist Menu, the following is shown. They will be several tasks under the menu.

Mandatory fields are Priority, Group, Specialist and Employee name, description. The box with line is LOV contain list
of value for that field. Click Submit to save the record.

be displayed according to criteria that been specify by you. To display the service calls, click on the number.

following screen is displayed. A search record will be displayed. Just fill in the criteria and click find button. A list of
records matching the search criteria will be shown. To display the record, click on the number.

the screen. To accept, click on Accept button and to reject, click on Reject button. The following screen is displayed.

Click on Specialist Menu
Click on Service Call
Type the person's username in the Employee field
Click LOV button, select username, click ok
Select the description in the Description field
Click LOV button, select suitable description, click ok
Select priority in the Priority field refering to Description field
Select group to dispatch record in the Group field
Select the specialist name who will receive dispatch call in the Specialist field
Select status in the Status field
Click Submit to save the record. Click on Specialist Menu
Click on Extended Search
Select criteria to search the service call
Click find button
A list of service call will be shown
Click on the number of the service call to display the service call Click on Specialist Menu
Click on Service Call
Fill in the mandatory field
Select which group to dispatch service call in the Group field
Select the specialist that will receive the dispatch call in the Specialist field
Clik submit button to save/dispatch record